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FAQs

Q: Where can I find contact information for a specific department at the hotel?
A: Please see the “Contact Page” on the website for all departments contact details, and our enquiry form.
Q: Do I need to pre-arrange car parking and is there a charge?
A: The venue has 1,000 car parking spaces within Car Park A, reserved for residents with no need to book.

All car parking is complimentary for Hotel guests, please enter your registration at Reception when you arrive to check in to qualify for free parking.

Otherwise, please follow the guidance and tariffs on the signs displayed in the car park.

For further information please email carparks@boltonstadiumhotel.co.uk.
Q: Do you have EV charging points?
A: Yes, we do - more information can be found by clicking here.

The charging points are located on Car Park A, on your right hand side as you exit the Car Park. 
Q: I have left something at the hotel, how can I get this back?
A: Please contact the hotel and speak to the Housekeeping department and they can arrange to have any lost property sent back to you (there maybe a charge for large or special delivery items).
Q: Is there somewhere I can store my luggage once I have checked out?
A: Yes, you can store any luggage, free of charge with the hotel concierge.
Q: Does the hotel provide Wi-Fi and is there any fees?
A: The hotel and venue offer complimentary Wi-Fi to all guests throughout.
Q: Is the hotel a non-smoking venue?
A: Bolton Stadium Hotel is a fully non-smoking venue.  There are designated smoking area’s at the front of the hotel.
Q: Does the hotel accept pets?
A: The hotel only accepts guide dogs – please advise the hotel at the time of booking.
Q: Are the hotel’s restaurant and bar open to non-residents?
A: Yes of course, Bolton Stadium Hotel looks forward to welcoming guests and non-residents to the hotel.
Q: Does the hotel have options for dining?
A: Yes, guests can either dine in the Restaurant, Bar or Lounge, or in the comfort of their room. To view our menus click here.
Q: What are the restaurant, bar and room service opening hours?
A: The opening hours of the food and beverage outlets are:

Breakfast (served in the Brasserie)
07.00 - 09.30 Monday – Friday
07.00 - 10.30 Saturday
08.00 - 10.30 Sunday (& Bank Holidays) - Please ring the Hotel direct on 01204 673610 to check Sunday service times 

Restaurant, Bar & Lounge Menu
10.00 - 21.30, Monday - Saturday
12.00 - 20.00, Sunday 

Late Night Menu
23.00 - 04.00, everyday

To view our menus click here.

Q: Do you have different types of bedrooms available, i.e Family Rooms?
A: The hotel has an array of different room types, from Standard Doubles & Twins, Pitch View Rooms, Accessible Rooms and Penthouse Suites.  View our bedrooms
Q: What are the hotel’s check-in / check-out times?
A: Check-in time in from 15:00hrs and Check-out is by 11:00hrs Monday - Saturday, 12.00hrs on Sundays. View our t&c's by clicking here
Q: What is the hotel’s cancellation policy?
A: Individual reservations can be cancelled up to 12:00hrs on the day of arrival free of charge. For any group accommodation cancellations, please contact the hotel to discuss your contract terms on reservations@boltonstadiumhotel.co.uk.
Q: I have forgotten / lost my confirmation number. How can I retrieve this?
A: Please contact the hotel reservations department directly on reservations@boltonstadiumhotel.co.uk and they can provide this for you.
Q: How do I modify / cancel my reservation?
A: To make any changes to your reservation or cancel a booking please contact the hotel directly on reservations@boltonstadiumhotel.co.uk or call 01204 673610.
Q: How do I make a group reservation?
A: Please contact the hotel reservations department on reservations@boltonstadiumhotel.co.uk or by calling 01204 673610 to check availability and discuss accommodation rates.